Everything you need,
during your stay.

Handy information about the property and our guest services, plus our honest recommendations for the cafés, restaurants and attractions that make Emerald unique. If you need anything at all, call the front desk on 4980 0600 between 7:00am and 7:00pm — we’re always close by.

Warm regards,
Alison Fox · General Manager, Emerald Inn

Property information.

Check-in / check-out

Check-in is from 2:00pm and check-out is by 10:00am. If you wish to extend beyond this time, please contact Reception on 4980 0600 (additional charges may apply).

Accounts

Accounts are issued on departure and are due for payment immediately. Card surcharges may apply — see Credit cards below.

ATM

The closest ATM is at the Commonwealth Bank at the Emerald Centro shopping complex.

Bottle shop

The Maraboon Tavern & Bottle Shop is just down Esmond Street. The Maraboon Liquor Drive-Thru offers one of the largest selections in town, and takeaways are also available over the Tavern bar until midnight every night.

Business services

Photocopying and printing are available at Reception (additional charges apply).

Cancellations

To cancel or amend your reservation, please contact Reception on 4980 0600. The Travellers Group standard policy applies — see the FAQ.

Car parking

Complimentary undercover parking in the centralised guest car park on site. Trailers, boats and large work vehicles use street parking — ask us if you’re unsure.

Chemist

Chemist Warehouse is a short walk away at 1 Yamala Street (4982 1641). Open Mon–Fri 8:30am–5:30pm, Sat 9:00am–4:00pm.

Cots & additional bedding

Port-a-cots and rollaway beds are available on request at no charge. Please let Reception know when you book.

Credit cards

We accept EFTPOS, Visa, Mastercard and American Express. Card surcharges reflect our card-acceptance cost only: EFTPOS (cheque/savings) no fee; Visa & Mastercard 1.95%; Amex 3.95% — these end on 1 October 2026 under the RBA surcharge reforms. If paying cash or on a prepaid room, please be prepared to provide card details as security.

Doctor

Emerald Medical Group, Lot 1 Pilot Farm Road (4986 7400). Open Mon–Fri 7:30am–7:00pm, Sat 9:00am–3:00pm; closed Sunday. In an emergency call 000 — Emerald Hospital is 1.2 km away.

Housekeeping

Rooms are serviced weekly. For extra blankets, towels or laundry powder, contact Reception. Prefer no service? Use the Do Not Disturb sign or let Reception know.

Luggage storage

Available to all guests at no charge — please arrange with Reception.

Pets

Assistance animals are welcome on the property and in accommodation areas; no other pets are permitted.

Post office

Australia Post — Emerald Post Shop, 102 Egerton Street (13 13 18). Open Mon–Fri 9:00am–5:00pm.

Reception

Open 7:00am–7:00pm daily — and the team is always close by. If Reception is unattended, call 4980 0600.

Smoking

Emerald Inn is a smoke-free property. Smoking, including e-cigarettes, is not permitted indoors.

Supermarket

Woolworths Emerald Central is a short walk away in The Village Shopping Centre, 51–57 Hospital Road (4986 7702). Open Mon–Fri 8:00am–9:00pm, Sat 8:00am–6:00pm, Sun 9:00am–6:00pm. IGA and Coles are also close — see distances.

Taxi

Dial 131 008 and quote your apartment number.

In-room information.

Air-conditioning / heating

Your apartment has reverse-cycle air-conditioning, controlled by the remote next to the light switch in the lounge. Press ON/OFF, adjust with Temp ▲/▼, and use MODE to switch between cooling (snowflake) and heating (sun). Need a hand? Call 4980 0600.

Pillow menu

Every apartment is fitted with two Ultra Plush and two Classic Firm non-allergenic microfibre pillows. Prefer a different profile? Call or see Reception before 8:00pm and choose from the menu: Latex Foam (medium profile, all sleeping positions) · Memory Gel (premium memory foam with cooling gel top) · Contour (ideal for side sleepers) · Feather & Down (soft, natural, adjustable support). Spare pillows are in the wardrobe.

Blankets

Extra blankets are in the bedroom cupboard; for more, call Reception.

Guest amenities

Forgotten something? A limited supply of additional toiletries is available from Reception or housekeeping.

Iron & ironing board

The iron lives under the bathroom sink; the ironing board is behind the bifold doors next to the washing machine.

Laundry

Every apartment has its own washing machine and dryer behind the bifold doors in the bathroom, with two laundry powder sachets provided — more available from Reception.

Maintenance

If any appliance, fitting or service needs attention, contact Reception on 4980 0600 and we’ll sort it as soon as possible.

Security

Please ensure your door is securely closed when leaving or retiring for the night, keep your vehicle locked, and leave no valuables in sight.

Towels

Extra towels are a phone call away — 4980 0600.

WiFi

Complimentary high-speed WiFi is available to all guests. Network: Emerald Inn Guest Wifi · Password: emeraldinn. Any issues, call Reception on 4980 0600.

Dining.

In-room breakfast

Our in-room breakfast service runs 5:30am–8:30am Monday to Friday, serving an à la carte menu from The Capricornian. Complete the breakfast ordering form in your welcome envelope and hand it to Reception before 7:00pm the evening prior. Prefer to eat out? A buffet-style breakfast is also served at The Capricornian, 5:30am–8:30am Mon–Fri.

Dining out — our recommendations

The Capricornian

Just 100 m from the Inn on our own street — modern Australian à la carte and the best steak in town. Try the house-made fresh pasta, the crocodile spring rolls, the standing rib bone, and a long-standing front-desk favourite: the chocolate crepe. Open breakfast, lunch and dinner, with takeaway and room charge-back available.

The Shelfield & The Sensory

Hands down the best coffee in Emerald. The Shelfield is a boutique specialty café for takeaway coffee and a snack on the go; The Sensory is the family-friendly dine-in option. In a rush? Order on the Skip app.

Hops & Vine Tapas Bar

Our pick for craft beer, cocktails, tapas and woodfired pizza — 6–12 Opal Street. Open Wed–Thu for dinner, Fri–Sun lunch and dinner; takeaway available, perfect for a picnic by the river.

Maraboon Tavern & Bottle Shop

Down Esmond Street — big outdoor beer garden, mini golf for young and old, and the Liquor Drive-Thru with one of the largest selections in town. Takeaways over the bar until midnight every night.

Top things to do.

Sapphire Gemfields

45 minutes west — one of the largest sapphire-bearing areas in the world. Tour underground mining operations, browse gem shops and galleries, or try fossicking yourself.

Emerald Botanic Gardens

A tropical oasis on the Nogoa River with six kilometres of walking tracks leading to playgrounds, mazes and sculptures — perfect for a morning walk, a ride or a riverside picnic.

National Trust Railway Station & the fossilised tree

Marvel at the heritage-listed station’s timeless architecture, then find the ancient fossilised tree at Emerald Town Hall — estimated at over 250 million years old.

Fairbairn Dam & Lake Maraboon

A picturesque retreat 20 km away — shoreline strolls, picnics, swimming and famous red-claw fishing.

Emerald Aquatic Centre

An 11-minute walk from the Inn — water slides, pools for all ages and a relaxed vibe for cooling off on a hot day.

Emerald Cinema

On our own street — a charming vintage-style theatre showing the latest releases, proudly run by a passionate Emerald local since 1996.

See all Emerald attractions →  ·  Every distance, measured →

What’s on.

There’s always something happening across the Central Highlands — from family-friendly activities and markets to live music and race days (the Emerald 100, held each October, is the big one). See what’s on in Emerald — and if your stay lines up with AgGrow Field Days in June, you already know why we’re busy.