Emerald Inn FAQ

Check-In and Check-Out

Q: What are standard check-in and check-out times? A: Standard check-in is 2pm, check-out is 11am. Early check-in and late checkout are available subject to availability — contact us before arriving. FIFO workers on early-arrival rosters often arrange 10am check-in.

Parking

Q: Is parking included in the room rate? A: Yes, parking is free and included in all rates. All rooms have dedicated parking spaces. No parking meters, no additional charges.

Q: Can I park multiple vehicles? A: Yes, we have ample parking. Discuss specific vehicle requirements when booking if you’re arriving with large vehicles.

WiFi and Internet

Q: Is WiFi included? A: Yes, high-speed WiFi is included in all rates. No separate charges, no data caps. Suitable for video calling, streaming, and work.

Kitchenette

Q: What’s included in the kitchenette? A: Every apartment includes a kitchenette with cooktop, microwave, refrigerator, sink, and basic cookware. Adequate for standard meal preparation.

Laundry

Q: Are laundry facilities available? A: Yes, in-room washing machines and dryers are included in every apartment.

Pets

Q: Are pets allowed? A: We have a no-pets policy. Assistance animals (guide dogs, certified service animals) are welcome — notify us when booking.

Accessibility

Q: Do you have wheelchair-accessible rooms? A: We have ground-floor rooms suitable for guests with limited mobility. Discuss specific needs when booking.

Payment

Q: What payment methods do you accept? A: Major credit cards (Visa, Mastercard), direct bank transfer, and cash. Corporate and group invoice arrangements available.

Cancellation

Q: What’s the cancellation policy? A: Cancellations 7+ days before arrival receive full refund. Within 7 days may incur one night’s charge. We work reasonably with genuine cancellations — discuss your circumstances.

Noise

Q: Is the motel generally quiet? A: Yes. Quiet hours 10pm-7am. Self-contained apartments provide sound privacy. Not a party venue — families and shift workers appreciate the quiet.

Distances

Q: How far is Emerald Airport? A: Approximately 5km, 5-7 minutes’ drive. Q: How far to the hospital? A: Approximately 5 minutes’ drive. Q: How far to supermarkets? A: Within 2-3km, about 5 minutes by car.