Emerald Inn FAQ
Check-In and Check-Out
Q: What are standard check-in and check-out times? A: Check-in is from 2pm and check-out is by 10am. If you need flexibility, call us before you arrive — we’ll help where we can. Arriving after reception closes? Tell us and we’ll set up a key lock-box with a code.
Parking
Q: Is parking included in the room rate? A: Yes. Free undercover parking is included with every stay, in the centralised guest car park on site. No parking meters, no additional charges.
Q: Can I park multiple vehicles? A: Trailers, boats and large work vehicles use street parking around the property — our contractor guests do this routinely. If you’re unsure, call ahead and we’ll talk you through the options.
WiFi and Internet
Q: Is WiFi included? A: Yes, high-speed WiFi is included in all rates. No separate charges, no data caps. Suitable for video calling, streaming, and work.
Kitchens
Q: What’s included in the kitchen? A: Every apartment has a full kitchen — full-size fridge/freezer, oven, stove top, microwave, toaster, sink and full cookware. Enough to cook properly for a week, not just reheat. Executive apartments also include a Nespresso machine.
Laundry
Q: Are laundry facilities available? A: Yes, in-room washing machines and dryers are included in every apartment.
Pets
Q: Are pets allowed? A: No pets, with the exception of assistance and support animals, which are welcome. This is the Travellers Group standard policy — please let us know when booking so we can prepare.
Accessibility
Q: Do you have wheelchair-accessible rooms? A: No — we don’t currently have a purpose-built accessible apartment. Call us on (07) 4980 0600 before booking and we’ll talk honestly about whether our ground-floor apartments suit your needs.
Payment
Q: What payment methods do you accept? A: EFTPOS, Visa, Mastercard and American Express, with no card surcharges on any of them. Corporate direct billing is available through a Travellers Group corporate account.
Cancellation
Q: What’s the cancellation policy? A: The Travellers Group standard policy applies: changes and cancellations are permitted until 2:00pm (our local time) 48 hours before arrival. After that, a fee equal to one night applies, and no-shows are charged in full. Non-refundable and long-stay rates carry their own terms — they’re shown clearly before you confirm.
Noise
Q: Are the apartments generally quiet? A: Yes. Quiet hours 10pm-7am. Self-contained apartments provide sound privacy. Not a party venue — families and shift workers appreciate the quiet.
Distances
Q: How far is Emerald Airport? A: About 7 km via the Capricorn Highway — roughly a 12-minute drive. Q: How far to the hospital? A: 1.2 km — a 15-minute walk or about four minutes by car. Q: How far to supermarkets? A: IGA is 0.5 km (an 8-minute walk), Woolworths 0.8 km and Coles 1.9 km. All three are open until 9pm Monday to Friday. See our measured distances table for more.
Still Not Sure? Ask Us
If your question is not answered above, phoning is usually quicker than another search — reception is open seven days (7am–6pm Mon–Thu, 7am–5pm Fri, 9am–5pm Sat, 9am–4pm Sun) and knows the property rather than a script.
Otherwise, check live availability for your dates below.
Where to find us: 28–30 Esmond Street, Emerald QLD 4720. Check availability or call (07) 4980 0600. Compare the three apartment types.